At Kingston Finance Ltd, we are committed to providing our customers with the highest standards of service. If you are unhappy with our service or have any concerns, please let us know. We value your feedback and aim to resolve all complaints quickly and fairly.

How to Contact Us with a Complaint

You can make a complaint in any of the following ways:

Email: info@kingstonfinanceltd.com

Phone: 0208 156 6590

Postal Address: Causeway House 13 the Causeway Teddington TW11 0JR.

Our Complaints Process

When you make a complaint, we will follow these steps:

Acknowledgment: We will acknowledge receipt of your complaint within five business days.

Investigation: Our team will investigate the details of your complaint and gather any relevant information to fully understand and address your concerns.

Response: We aim to resolve complaints within eight weeks. If the matter requires more time, we will keep you updated on the progress.

Escalating Your Complaint

If you are not satisfied with our response, or if eight weeks have passed and your complaint has not been resolved, you have the right to refer your complaint to the Financial Ombudsman Service (FOS). The FOS is an independent organization that helps settle complaints between financial businesses and their customers.

Contact Details for the Financial Ombudsman Service:

Website: www.financial-ombudsman.org.uk

Phone: 0800 023 4567 (free from most landlines) or 0300 123 9123

Address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR.